United States Postal Services

United States Postal Services

1.     By visiting the United Parcel Service Web site you can find more details about the company’s history and how it uses information technology in its daily operations.  You can catch a glimpse of UPS’s network-based system for package tracking: UPS customers can track the status of their packages from this site any time of day, anywhere in the world, even if they are still in transit, by entering their package tracking numbers online.  They can also calculate shipping costs and time-in-transit, schedule package pickups, and order shipping supplies from the Web site. 

How does this Website enhance UPS’s competitive positions?  Change the way it conducts businesses?

UPS make use of technology which provides customers with all the information required to assist them with tracking or sending a letters or packages.  The website with its highly effective method it allows the clients to learn the shipping costs almost instantly without the need of calling for assistance or visiting a UPS location.  UPS make available information within UPS site for faster and efficient response to customer’s questions which helps the company needless employees by having more resources available on the website.  Each employee when picking up or delivering a package have a GPS system that allows UPS locate each of their drivers, conditions of the road and conditions of the truck as well.  Not only does GPS help UPS learn what the status of their employee is, but it also helps to track if the employee has redelivered packages to their destination.

2. How does the site relate to UPS’s business strategy?  How does it benefit UPS’s customers?  How is UPS becoming partners with its corporate customers?

The United Parcel Services and United States Postal Service have many similarities some of their similarities are their business strategies, resourceful website, inventory strategy and its resources available on their website to also benefit customers by tracking the status of their merchandise weather if it’s a shipments or receiving a package.  Both United Parcel Services and the United States Postal Services keep updated information of weather any type of mailing as requested by the customer status in location and a date of delivery. UPS has become partners with corporate because in this way their current equipment available doubles and shipment becomes efficient which creates a higher standard of customer services.  This also helps make available the transfer of large loads via air through their airlines by sharing UPS information.  Both corporate strategies and efficiencies as well as security is present during the company’s merge which gives an advantage to UPS and a capability to better compete in the market with other competitors.

3. What are the strengths and shortcomings of this Web site for use in the international market? After examining the site, suggest ways for the company to increase its functionality and to make it more useful for its customers.

Some of the immediate revisions and editing made to the websites helps most countries and ethnicities understand the website which enables them to use the website to their advantage.  The different languages included in the website are of great advantage to both companies’ this will not only attract services nationally but also internationally with a high change of increase in customers.  To enhance the use of both websites it is recommended to set a language and/or country of preference on the top right or somewhere in the website where is visible.  Those that do not speak the language reflected on the site can easily this section to change the sites language to their preference.  This will allow the user to have access to the site at the language preference instantly.  The communication system in place is of great help to customers continuing to enhance the system and updating for a more accurate use.

4. Select UPS Business Solutions and explore its array of services How do each of these capabilities contribute to UPS’s bottom line?  As the CEO of a manufacturing corporation, why might you want to turn to these services?  How could they save you money, save you time, lower your costs, and increase your profits?

UPS technology provides customers with high quality of information they may or will need to ship or receive a shipment.  Also companies that choose to make business with UPS give them a reduced price when they choose to do business with UPS for all their shipments.  This gives the company an affordable shipment cost.  UPS is a National mailing company which serves all over the United States.  This site also provides information in different languages which provides information internationally.  As for the GPS it helps drives arrive to their destination and find different ways to get to a location when road conditions become a challenge.  The communication system also allows the company to provide updated information to the customer when checking the status of a shipment or delivery. Drivers are also able to connect pick up and deliveries to each other for a fast arrival and pick up.  This reduces the driving and the expenses that come with it.  This also allows the supervisor to check if the driver is not going out of his way to follow through with job requests.